I have first-hand experience using both of these companies although my relationship with Get Away Today is much stronger. Another con against the customer service at Undercover Tourist is that the company was recently acquired by a larger e-commerce player which may lead to even further degradation of service. They also tend to specialize more in Orlando travel which is another limitation they have when it comes to purchasing discount Disneyland tickets and planning a Southern Californian vacation. You might be talking to someone who has never even been to Disneyland and can only provide you with limited insight into your vacation based on the bullet points on the screen in front of them. The size of this call center isn’t necessarily an advantage because the employees answering the phone don’t receive the same individual commitment you see over at Get Away Today. Undercover Tourist operates more in the genre of an online retailer and has a large call center. The employees at Get Away Today will devote their time to helping guests plan from the first phone call to assisting with potential emergencies when you arrive at your destination. When you purchase discount tickets from Get Away Today, you will also receive the award-winning customer service from Get Away Today which is dedicated to assisting you through each step of your vacation. Get Away Today is not just an online provider of Disneyland tickets but is a full-service travel agency that is committed to supporting you during your vacation. When you call to book a Disneyland vacation, you are talking to experts that frequently visit the area and the Disneyland Resort which is an essential firsthand experience. This close relationship Get Away Today has with its employees enhances its customer service on so many levels. This yearly “fam” trip gives everyone working in their call centers a first-hand experience with the theme parks and personal knowledge of the hotels. Each year Get Away Today takes its employees on a trip around the Disneyland Resort area, staying at multiple hotels. This close relationship with the Anaheim area is demonstrated by Get Away Today employee knowledge of the resort. This long relationship, not just with Disneyland but the Anaheim area, provides a level of insight into vacation planning in Southern California that many other companies can’t beat. Get Away Today has been working with Disneyland since 1990 and are the oldest ticket reseller. Undercover Tourist: Best Customer Service? Who Has the Best Ticket Insurance Options?.Undercover Tourist: Longest Disney Partner? Booking Discount Disneyland Hotel Packages.Does Get Away Today or Undercover Tourist Have Better Disneyland Prices?. I understand that this waiver means I give up my right to bring any claims including for personal injuries, death, disease or property losses, or any other loss, including but not limited to claims of negligence and give up any claim I may have to seek damages, whether known or unknown, foreseen or unforeseen. By agreeing to Get Away Today's Terms and Conditions, I hereby forever release and waive my right to bring suit against Get Away Today and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing Get Away Today’s services. Therefore, if you choose to utilize Get Away Today’s services, you may be exposing yourself to and/or increasing your risk of contracting or spreading COVID-19. It is not possible to prevent against the presence of the disease. © 2023 Get Away Today Vacations Waiver of Liability Relating to Coronavirus/COVID-19: Get Away Today cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while utilizing Get Away Today’s services.
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